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We will be taking all necessary steps to re-open in June and operate in a safe and responsible way.

As many of you have already heard, This week, Ontario’s Chief Medical of Health issued a directive allowing Optometrists to gradually resume services (Ontario Chief Medical Officer of Health’s Directive #2 for Regulated Health Professionals)

The well-being of our patients and staff is of the utmost importance, and we will be taking all necessary steps to re-open and operate in a safe and responsible way.

We’re excited to get back to providing eye care at our clinic. You can now call to book an appointment. We would reopen on Monday June 1st 2020.

Walk-ins are no longer allowed. Appointments can be made by calling the office or sending an email.

If you are a patient with us, please read the following closely and carefully, and message us if you have any additional questions. 

We will begin to call and reschedule clients by appointment next week. Appointments will be rescheduled in order by cancellation, and then we will move on to the waitlist at a later date.

After rescheduling your appointment, an email would be sent and you would have to answer the following questions in accordance to the Ministry of Health by the Government of Ontario:

-Have you had any close contact with anyone with acute respiratory illness in the past 14 days?

-Have you traveled outside of Ontario in the past 14 days?

-Do you have any of the following symptoms:


•New onset of cough

•Worsening chronic cough

•Shortness of breath

•Difficulty breathing

•Sore throat

•Difficulty swallowing

•Decrease or loss of sense of taste or smell



•Unexplained fatigue/malaise/muscle aches (myalgias)

•Nausea/vomiting, diarrhea, abdominal pain

•Pink eye (conjunctivitis)

•Runny nose/nasal congestion without other known cause

If you answered YES to ANY of these symptoms, your appointment will be rescheduled for a later date. No exceptions.  

If you are NOT yet comfortable coming to your appointment, let us know when we call and your appointment will be moved to our waitlist. 

Your appointment will look a little different than usual, this will be our new normal for the foreseeable future. 

We will be strictly following the "RETURN TO WORK: INFECTION PREVENTION AND CONTROL FOR OPTOMETRIC PRACTICE (MAY 2020)" that has been prepared by the College of Optometrists of Ontario, this means that:

  • You will wear a clean, disposable mask or reusable mask for the entirety of your appointment - no exceptions.

  • You will come alone to your appointment. If this is not possible, the person who you are with will also be screened and asked their contact information for contact tracing purposes.

  • We will NOT be opening our waiting area, you must wait in your car or outside the building until we allow you to enter for your appointment. 

  • You will once again be asked the same pre-screening questions as we asked over the phone, you must answer honestly.

  • You will be instructed to wash your hands with proper hand washing techniques upon arrival.

  • On our end, we will be implementing the following to treat patients safely and efficiently:

  • Virtual consultation questionnaire to know reason for visit

  • Clear, visible signage outlining the signs and symptoms of Covid-19 and how to limit   transmission.

  • Scheduling appointments in a way that allows enough time to implement new cleaning and disinfecting protocols. 

  • To allow for time to implement these new procedures, we will be taking the next few days to properly set-up and sanitize the area.

  • We would not schedule appointments for any person who has symptoms of COVID-19, who is living with someone that has symptoms, who has been in contact with a confirmed case of COVID-19,

  • or who has travelled outside of Ontario within 14 days.

  • Hands would be washed before and after every patient interaction.

  • Hand sanitizing stations would be available at our clinic entrance

  • Optometrists and staff would wear personal protective equipment (PPE) covering their mouth, nose, and eyes when interacting with patients.

  • Optometrists have considered how physical distancing would be maintained in the office (> 2 m). booking by the hour and no longer accepting walk ins.

  • Slit lamp shields have been installed.

  • Optometrists and their staff would not present to work when ill with symptoms of infection.

  • No initial (new) contact lens fittings are to be performed at this time (i.e., insertion and removal and training).

  • Automated visual field assessment must only occur when necessary, and with patients wearing a properly secured mask covering their mouth and nose.

  • Telehealth would be done if in-person care is not required.

  • As usual dispensing services (spectacles & contact lenses) would be by appointment

Stay happy, stay healthy, and stay safe.

We’ll see you soon!

Vine Eye care

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